Frequently Asked Questions
Contact Customer Service
Recurring Order Subscriptions
What are recurring curriculum orders?
How often are recurring product orders billed?
When do new recurring orders begin? When will I get the first issue?
Why did you change to quarterly or monthly billing for subscriptions?
Digital Library and Files
Do I have to have an online account to access digital files?
Where and how do I access my digital files?
Where are my past digital product purchases?
Where is my current digital subscription (issues through August 2025)?
Missions Mosaic
Why is Missions Mosaic changing from a monthly to a quarterly publication?
When will Missions Mosaic change from a monthly to a quarterly publication?
I order and pay for my own subscription to Missions Mosaic and have it delivered to my house.
Will Missions Mosaic still include Prayer Patterns and the missionary prayer calendar?
Error Messages
I’m getting an error saying my order cannot be shipped to my address.
Our shipping vendor is currently having a system-wide issue affecting all of their customers. Once they resolve that issue, we’ll be able to help with your issue.
I’m getting an error when I try to log in to my account. Do I need to reset my password?
Yes, you will need to reset your password the first time you log in to the new website. Passwords were not carried over from the old system to the new system.
Be sure you are using the same email address as you used on wmustore.com. If you don’t receive a reset email, check your spam/junk folder.
If those steps do not work, contact Customer Service at [email protected].
Where is the prayer calendar? The link I've been using isn’t working.
The URL is wmu.com/prayercalendar.
Also, you will find a link to the prayer calendar in the header under More in the Emphases and Events column.
Where are the monthly focus downloads? The link isn’t working.
The link for this information is provided in Mission Friends Leader, Missions Journey: Kids Leader, and Women on Mission Leader:
In Mission Friends Leader, the link is provided on pages 1, 2, 6, 24, 45, 64, and in relevant weekly supply lists.
In Missions Journey: Kids Leader, the link is provided on pages 1, 6, 24, 42, and in relevant activity supply lists.
In Women on Mission Leader, the link is provided on page 24.
Accounts
What is the difference between a personal account and an organization account?
We offer 2 types of accounts: Personal and Organization. A valid email address is required for both types of accounts.
Personal Account: This type of account is for individuals who are making purchases with their personal credit cards.
Organization Account: This type of account is for those who are ordering on behalf of their organization (e.g., church, SBC association) AND paying with the organization’s credit card.
Tax exempt status is available for ONLY Organization Accounts.
Is an email address required for my church’s account?
Yes. You will be required to provide a valid email address for your account. Email addresses will be used for account log-ins, log-in verification, password resets, recurring order notices, shipping notifications, etc.
Methods of Payment
Policies
Tax Exemption and Collection
In accordance with applicable state and local laws, WMU is required to charge sales tax in certain localities. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.
WMU does not collect sales or use tax in all states. Even if we do not collect sales tax from you, you may owe sales or use tax on your purchase unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.
For our tax-exempt customers, WMU does not collect sales tax if we have your exemption certificate on file. The tax exemption certificate will remain on file, unless the church/organization is incorporated in a state where tax exemption certificates expire. It is the responsibility of the purchaser to indicate that the purchaser's church/organization is tax exempt and to ensure that a current tax exemption certificate remains on file with national WMU.
WMU uses Avalara CertExpress tax software for tax exemption purposes. If your account is exempt from paying sales tax in your state, you must upload your tax exemption documentation by completing this form. If you have any questions, please contact us at [email protected] or (205) 995-4850.
Return Policy
If you are not completely satisfied with your purchase, you may return the item within 30 days of the purchase date for an exchange or refund (excluding shipping and handling charges).
To qualify, the item must be:
• In resalable condition
•
Please note:
Dated magazines, kits, and all digital downloads are not eligible for return or refund.
Clearance items are non-refundable, but may be exchanged only if damaged upon arrival.
Please refer to the return instructions found on the back of your packing slip.
Return Shipping:
• We do not accept C.O.D. returns; all return shipping must be prepaid.
• For your protection, we recommend using insured mail, UPS, or another insured carrier when sending your return.
Discounts and Promotions
We are pleased to offer discounts and promotions. Only one promotion code may be used per order; a promotion code may not be combined with any other discounts or offers.
If you have a promotion code, please enter it at checkout or mention the code to a customer service representative if placing your order by phone.
To receive notifications about future special offers and promotions, sign up to receive our email newsletter.
Items on clearance will continue to be available at clearance prices until quantities are depleted. Please note items purchased on clearance are not refundable, but may be exchanged if the item arrived damaged with an available item of equal or lesser value.
Recurring Order Subscriptions
What are recurring curriculum orders?
Items sold as recurring subscription orders are automatically billed and shipped at regular intervals (monthly or quarterly).
Customers are welcome to update the quantities of their recurring orders; however, any changes must be submitted before the cutoff date for each order cycle. Additions to quantities made after the cutoff date will be processed as single products at single product shipping rates.
Order cycle dates will be published here as soon as they become available.
Our recurring subscription orders will begin with the Fall 2025 issues. Orders for print subscriptions will be shipped by August 2025. Orders for digital subscriptions will be available in customers’ digital library by August 2025.
Product Items Sold as Recurring Orders
Mission Friends Leader (print and digital, quarterly)
Mission Friends Leader Kit (print, quarterly)
Missions Journey: Kids Leader (print and digital, quarterly)
Missions Journey: Kids Adventure (print, quarterly)
Missions Journey: Kids Leader Kit (print, quarterly)
Missions Journey: Students (digital, monthly)
Missions Mosaic (print and digital, quarterly)
Women on Mission Leader (print and digital, quarterly)
How often are recurring product orders billed?
Recurring subscription product orders are billed according to their publication frequency. Quarterly subscriptions will be billed quarterly. Monthly subscriptions will be billed monthly. This allows you to spread your payments out over a year instead of paying in one lump sum.
When do new recurring orders begin? When will I get the first issue?
Recurring subscription orders placed on the new website begin with the Fall/September 2025 issue. Estimated ship date for print materials is August 2025. Estimated availability date for digital materials is August 2025.
Why did you change to quarterly or monthly billing for subscriptions?
For years, our churches have had concerns about paying for the entire year in advance. Those who had large children’s organizations faced a huge lump sum charge for their curriculum, so we have broken down payment into quarters or months.
Shipping
Shipping Rates, Transit Times, Tracking
Shipping Rates
Shipping charges for subscription and product orders are calculated using live rates, which may vary depending on destination, size, and weight of your order.
A handling fee of $1.25 is included. Shipping and handling fees do not apply to digital orders.
Expedited shipping options are available, but same-day rush orders may be subject to a rush order fee.
Transit Times
USPS Ground Advantage: Allow 2 or 5 business days
USPS Priority: Allow 1 to 3 business days
UPS Ground: Allow 1 to 6 business days
UPS Second Day Air: Allow 2 business days
UPS Next Day Air: Allow 1 business day
Tracking
Details TBD.
Will my church receive all our curriculum items for a given quarter at one time instead of in separate shipments at varying times?
Yes! For years, our churches have complained that curriculum was sent in separate print runs and arrived at different times. So we searched diligently for a printer that could “kit” all material together and send in 1 box (or 1 shipment of multiple boxes) for a reasonable price.
Will my church be able to place one recurring curriculum order for multiple items that ships to multiple addresses?
No. The option to place 1 order with multiple ship-to addresses is no longer available. A single, bulk order for multiple items will have only one “ship to” address. To ensure all your items are packaged and shipped together for the lowest cost possible each quarter, we must ship everything to one mailing address.
No one is at my church during the day. Can we use an alternative shipping address?
Yes, you may use an alternative physical mailing address. Keep in mind that to use bulk recurring order features, all items must ship to the same address. Shipping to one address saves on packaging and shipping costs. NOTE: Boxed orders can only be shipped to a physical address, not a USPS PO Box.
Why is shipping now being charged on recurring order subscriptions?
For years, our churches have told us they have problems with curriculum being sent in separate print runs and that arrived at different times. So we searched diligently for a printer that could “kit” all material together and send in 1 box (or 1 shipment of multiple boxes) for a reasonable price.
Finding a solution to this and other issues necessitated many changes to our shipping processes.
We have also changed to using “live” shipping rates instead of a set shipping table. For this reason, you may see fluctuations in shipping costs for items you purchase again and again over time.
While we work to keep shipping affordable, we could also no longer sustain covering shipping costs as costs on all aspects of publishing continue to rise.
It is certainly not our intent to price anyone out of subscribing to our publications. We treasure our prayer warriors who have been so faithful through the years and those just starting their missions journeys.
Are the shipping charges displayed in checkout for recurring subscription orders correct?
Shipping charges displayed at checkout for recurring subscription orders are currently estimated based on the charge for a single back-issue shipped from our warehouse here in Birmingham as First Class USPS.
With us just going live on our new website in the past couple of weeks, we continue to work with our system provider on a way to best explain our new billing process as well as how it shows up in checkout.
Your credit card will not be charged for each recurring order issue until we obtain the actual shipping charges back from the printer.
Digital Library and Files
Where and how do I access my digital files?
An online account is required to access digital assets.
Digital Subscriptions Ending with August 2025 Monthlies and June/July/August Quarterlies
During this transition to our new system, we will use the email address you have on file with us to send you information on accessing the remaining issues on your digital subscriptions.
New Purchases on the New wmu.com
Digital products and digital add-ons to print products can be accessed from your online account.
NOTE: Digital recurring subscription orders and digital add-ons to print recurring subscription orders will be available in your online account beginning with the Fall/September 2025 issues.
How to Access Your Digital Files after Purchase
1. Log in to your account if not already logged in.
2. From the account dropdown menu, click My Digital Assets.
3. On the Your Digital Assets page, your files are organized by order number. For each order, you will see the products in that order and any digital files associated with a given product.
Where are my past digital product purchases?
Order history for items bought before the new website has not yet been imported into the new system. In the meantime, should you need a particular file, please email [email protected] and they can email you the file(s).
Where is my current digital subscription (issues through August 2025)?
During this transition to our new system, we will use the email address you have on file with us to email to you information on accessing the remaining issues on your digital subscriptions.
Be sure to check your spam/junk folder for emails from WMU. If you have not received an email regarding your digital files, please email [email protected] and they can email you the file(s).
Missions Mosaic
Why is Missions Mosaic changing from a monthly to a quarterly publication?
To be able to package and ship ongoing curriculum items together on a quarterly basis, we must change Missions Mosaic from monthly to quarterly. Changing from monthly to quarterly will also introduce cost savings that will help us keep your price as low as possible.
When will Missions Mosaic change from a monthly to a quarterly publication?
Missions Mosaic will be published as a quarterly publication beginning with the fall 2025 issue.
I order and pay for my own subscription to Missions Mosaic and have it delivered to my house.
Yes, you may order your own copy of Missions Mosaic. Shipping charges will apply to both personal and church orders.
Will Missions Mosaic still include Prayer Patterns and the missionary prayer calendar?
Yes. Missions Mosaic will still include Prayer Patterns and the missionary prayer calendar.
Will Missions Mosaic still have 12 months of content?
Yes. Missions Mosaic will continue to have 12 mission studies, 12 Bible studies, and 12 Prayer Patterns. Each quarterly issue will contain 3 months of content.
The articles will appear in the order of each month. All of the articles for the first month of the quarter, then the second month, then the third. However, all of Prayer Patterns for the three months of the quarter will be together in the back so the pages can be used as a devotion throughout the entire quarter.